Fix for netbooks unable to install software due to resolution issues

We experienced this problem this week attempting to install hp printer software onto a netbook. See these instructions and the link for more details:

Step one: Change the display resolution settings and complete the installation

Start with one of the following options depending on whether you cancelled the installation or remain at the System Requirements Results window.

Option one: Start here if you can still view the System Requirements Results window

Follow these steps to temporarily change the display resolution setting so that you can finish installing the software.

1. Click the Help button on the bottom of the System Requirements Results window. The Display Properties window opens.
2. Click the Settings tab, and then click the Advanced button at the bottom of the window. A new window opens to adjust monitor settings.
3. Click the Monitor tab, and then click to clear this checkbox: Hide modes that this monitor cannot display .
4. Click the Adapter tab, and then click the List All Modes button. The List All Modes window opens.
5. In the list of modes, click 800 by 600, True Color (32 bit), 60 Hertz , and then click the OK button.
6. Click OK twice more to return to the System Requirements Results window.
7. Click Retry . The new settings satisfy the system requirements, and you can continue the product installation process.
8. Follow the on-screen instructions to finish installing the product software.
9. Click here to skip to "."Step two: Return the display resolution settings to the original values."

Option two: Start here if you cancelled the installation

Follow these steps to temporarily change the display resolution setting, and then install the product software.

1. On your Desktop, right-click with the mouse, and then click Properties . The Display Properties window opens.
2. Click the Settings tab, and then click the Advanced button at the bottom of the window. A new window opens to adjust monitor settings.
3. Click the Monitor tab, and then click to clear the checkbox: Hide modes that this monitor cannot display .
4. Click the Adapter tab, and then click the List All Modes button. The List All Modes window opens.
5. In the list of modes, click 800 by 600, True Color (32 bit), 60 Hertz , and then click the OK button.
6. Click OK twice more. The resolution settings change to the new values.
7. Install the product software from the HP Web site or from the product CD:
   Download and install the software from the Web:
   1. Take note of the steps in this procedure or bookmark the page, and then Click here to go to the software and drivers download page on the HP Web site.
   2. If you have not already done so, type your product number in the designated text box, and then click Next .
   3. If necessary, click your product model number from the list of matching products.
   4. Click your operating system. A list of available software and driver downloads displays.
   5. In the Driver section, click the Full Feature Software and Drivers option.

      NOTE:

      If you prefer a basic install, click the basic version instead of the full feature version.

   6. Thoroughly review the download options and information, and then click Install now or Download only , depending on your download preferences.

      NOTE:

      Click the View directions ( ) link for step-by-step instructions on downloading and installing the software.

   7. Follow the on-screen instructions to complete the installation, and then click here to continue to "Step two: Return the display resolution settings to the original values."
   Install from the product CD
   Do not connect the USB cable until prompted to do so during software installation. HP recommends using a USB cable that is less than 3 m (10 feet) long.

   NOTE:

   If you get any firewall messages during installation, click continue , unblock , yes , allow , or permit . Otherwise the software installation fails.

   1. Insert the software CD into the CD drive of the computer. The software installer starts automatically.

      NOTE:

      If the User Account Control screen opens, click Allow to continue.

      If the Install Wizard does not open automatically, click Start or ( ), click My Computer , and then double-click the CD drive.
   2. Follow the on-screen instructions to finish installing the software, and then continue to "Step two: Return the display resolution settings to the original values."

Step two: Return the display resolution settings to the original values

Follow these steps to reset the display settings that you temporarily changed in Step one.

1. On your Desktop, right-click with the mouse, and then click Properties . The Display Properties window opens.
2. Click the Settings tab, and then click the Advanced button at the bottom of the window. A new window opens to adjust monitor settings.
3. Click the Monitor tab, and then click to select the checkbox: Hide modes that this monitor cannot display .
4. Click the Adapter tab, and then click the List All Modes button. The List All Modes window opens.
5. In the list of modes, click 1024 by 576, True Color (32 bit), 60 Hertz , and then click the OK button.
6. Click OK twice more. The resolution settings return to the original values.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01664816&cc=us&lc=en&dlc=en