If you are calling small business tech support for any reason I highly recommend calling between the hours of 9-5. After hours support is outsourced and business hours support is highly knowledgeable and helpful techs who speak english and are located in the states.
#thingsyoulearnwhenyoucalldelltechsupportat10pmandspendhoursgettinghunguponandthesamethingsrepeatedgrrrr
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